Case Studies / City San Bruno
The City of San Bruno replaced years of Excel spreadsheets with Fleetrock and saw immediate results across every level of their operation. Training time dropped by 80%, data entry time was cut in half, and total maintenance cost decreased by 10% giving the Fleet Manager the data and visibility needed to report confidently to city council and stakeholders.
The City of San Bruno operates a diverse fleet ranging from sedans to heavy duty trucks to specialty vehicles supporting Police, Fire, Parks and Recreation, and other city departments. Keeping these assets maintained and compliant is critical to the safety and daily operations of the community they serve.
San Bruno was managing their fleet on Excel spreadsheets and paper invoice filing with no real visibility into lifecycle costs, compliance tracking, or performance data. Moving to Fleetrock gave technicians an intuitive platform they adopted in an average of two days with every new hire. Repair orders, unit history searches, and invoice processing all became faster immediately. The Fleet Manager gained dynamic analytics to report lifecycle costs and maintenance performance directly to city council and stakeholders with data that was finally robust enough to hold up to scrutiny.
Objectives |
Outcomes |
|---|---|
|
Adoption
Deploy intuitive and modern software to improve adoption.
|
-80% Training Time |
|
Administration
Improve technician efficiency and reduce administration time.
|
-50% Entry Time |
|
Maintenance
Reduce maintenance cost and overall cost of ownership.
|
-10% Total Cost |
“The shop operating functionality has a simple interface for my technicians. They were able to quickly adopt to the technology and feel comfortable using it in their day-to-day operations.”
— Ross Shkuratov
San Bruno needed software that was intuitive enough for technicians to adopt quickly, efficient enough to reduce the administrative burden on the shop, and powerful enough to give leadership the data visibility required to manage a multi-department public fleet. Fleetrock delivered on all three.
Technicians adopted the platform with virtually no friction, with new hires reaching full confidence in an average of two days and consistently describing the software as easy to navigate, cutting training time by 80% compared to the previous system.
Day-to-day shop efficiency improved immediately with time saved across repair order creation, unit history searches, and invoice processing, cutting data entry time by 50% and giving the entire team from Fleet Manager to technician visibility into repair metrics from any device.
Dynamic analytics gave the Fleet Manager the ability to report lifecycle costs, model-specific spend, and maintenance compliance to city council and key stakeholders with data robust enough to fine tune reports for maximum detail and make defensible decisions around fleet optimization.
