Case Studies / Evans Network
Evans Network of Companies was managing breakdown events without consistent detail, cost control, or a great driver experience. Moving to Fleetrock delivered repairs rated 4.98 out of 5 by drivers, reduced cycle time across breakdown events, and drove significant cost savings through national account pricing and data-driven execution.
Founded in 1939 in Pottsville, Pennsylvania, Evans Network of Companies has grown into one of the largest Intermodal Drayage providers in the United States. Headquartered in Schuylkill Haven, PA, their expanded operations now span Truckload, Flatbed, LTL and Final Mile, and full Transportation and Logistics services across the country.
Evans needed a partner that could handle breakdown management with 24/7 support, consistent repair detail, and real cost control. Moving to Fleetrock gave the team a platform that captured everything from start to finish including who, what, how, pictures, and attachments. National account pricing kept costs within parameters, drivers were treated with care and professionalism, and for the first time Evans had KPI dashboards and dynamic analytics to track spend, cycle time, and performance trends in one place.
Objectives |
Outcomes |
|---|---|
|
Service
Provide best-in-class service for their customers during breakdown events.
|
Repairs Rated 4.98/5 |
|
Visibility
Improve repair detail and coding for billing and analysis.
|
- Cycle Time |
|
Spend
Leverage Preferred Price Structure and Data Analysis.
|
- Overall Cost |
“Fleetrock has ‘IT’! They check all the boxes!”
— Vice-President of Operations
Evans Network of Companies needed a breakdown management partner that could deliver on three things simultaneously: a great experience for drivers in the field, accurate repair detail for billing and analysis, and consistent cost control through preferred pricing. Fleetrock delivered on all three.
Drivers experienced best-in-class service during breakdown events with a Fleetrock team that was friendly, responsive, and proactive earning an average repair rating of 4.98 out of 5 and feedback like "a 20 out of 5 stars."
Repair detail improved dramatically with full capture of who, what, how, pictures, and attachments on every event from start to finish including the invoicing process making billing more accurate and analysis far more actionable.
Evans found tremendous cost savings through Fleetrock's national account pricing and strict adherence to their standard operating procedures with KPI dashboards now giving leadership easy visibility into spend, cycle time, and performance trends across the entire operation.
