Case Studies / Miller Freight
How Miller Freight & Logistics eliminated data silos, shifted from reactive repairs to proactive uptime management, and gained complete visibility across their entire cross-border fleet.
Founded in 2006, Miller Freight & Logistics specializes in cross-border freight and logistics solutions for the manufacturing industry across the United States and Mexico. Built around core promises of reliability, efficiency, and punctuality, they deliver professional, agile, and personalized service tailored to the specific needs of each client they serve.
Miller Freight was running cross-border operations on spreadsheets and verbal reports, and it wasn't scaling. Moving to Fleetrock replaced fragmented driver communication with automated DVIRs, gave technicians full repair history before a truck enters the bay, and turned hours of manual paperwork into real-time mobile documentation. Cutting admin overhead and getting vehicles back on the road faster.
Objectives |
Outcomes |
|---|---|
|
Repair Quality
Increase repair quality through repair history and visibility.
|
+100% Repair Quality |
|
Administration
Reduce administration through an all hands on deck approach.
|
-33% Administration |
|
Fleet Uptime
Decrease downtime and increase fleet utilization.
|
+50% Fleet Uptime |
"Prior to using Fleetrock, the company had no history at all of what they did to the trucks or what was done. Since the system started, we have a lot of information on the unit. So that gives us basically a preamp on what's to come for the future for the trucks, for the units, if we need to sell them, if we need to get new trucks. If we get new units, we're going to have all the information needed for future references in the system."
— Alex Rodriguez
Moving to Fleetrock transformed three core areas of Miller Freight's operation. Before the transition, the team was managing a cross-border fleet on spreadsheets and verbal reports — no centralized repair history, no reliable way to track vehicle issues, and a shop floor held back by manual paperwork. Every decision was reactive and every breakdown was a surprise. Fleetrock changed all of that.
Automated DVIRs replaced fragmented driver communication. Maintenance needs are now identified and actioned the moment an inspection is complete, with no manual handoffs or delays in the chain.
Centralized asset history and live telematics integration gave technicians full diagnostic visibility into every vehicle before it enters the bay, eliminating the guesswork that previously added time and cost to every repair.
Mobile-first documentation means vehicles are released the moment work is done. Cutting an hour of admin overhead from every PM service and driving a 50% increase in fleet uptime.
